On September 10th we rolled out the sixth major feature pack update to users of our mobile banking app. Among other updates, Feature Pack 6 adds a new feature called Instant Balance that allows users to view balance information for up to six accounts from the app’s login screen without needing to log in. Checking an account balance is one of the most popular functions for mobile banking users – Instant Balance helps make this process even easier.
This is an optional feature that allows users to view their chosen account balances without needing to login. This reduces the amount of effort it takes for users to do their most common activity, checking balances. Up to six balances can be shown per user. Users must first opt in to use Instant Balance; by default, they are opted out until activation is complete.
Instant Balance is a secure, read-only feature that uses the same pre-authenticated balance inquiry used for delivering balances via text message (SMS). It cannot be used to complete transactions, and account numbers are always masked. Since no login occurs, no sensitive authentication or account information is transmitted during the interaction.
Instant Balance uses the existing multi-user login functionality in Mobiliti to remember usernames and associated accounts. Activation requires that the “Saved ID” button on the login screen be selected. Activating “Saved ID” will cause the last username entered to be automatically pre-filled into the username field each time the app is used—even if it is closed and reopened. The button label will then read “Change.”
What’s New is a feature designed to boost engagement by introducing new app functionality after an update. The first time users log in to the app after updating, they may be presented with a What’s New? message if one is available. This message is solely informational and will only be shown one time per user.
What’s New consists of short, explanatory text and graphics displayed in a short series of screens that users can swipe through. This introduction is designed to familiarize users with the feature and announce that new functionality is available.
How do I get Feature Pack 6?
If you’ve already downloaded our mobile banking app, you’ll simply download the latest update from the iOS App Store or Google Play Store, as you would with any other app update; Feature Pack 6 will be included in the update. If you are downloading the app for the first time, you will automatically receive the latest version, complete with Feature Pack 6.
How do I enable Instant Balance?
After downloading the latest version of our mobile banking app, tap the new Instant Balance button on the app’s login screen. Follow the on-screen prompts to enable the new Instant Balance feature. Once Instant Balance is enabled, you will be able to view balance information for up to six accounts at any time by tapping the Instant Balance button on the login screen.