Keep Your Account Secure with an Updated Photo ID

To continue providing safe, secure service to all members, Mid Carolina Credit Union is updating member records and may request a current, government-issued photo ID. If you’re visiting a branch, applying for a product, or updating your account, please bring your ID with you.

Maintaining accurate identification helps protect your information and prevent fraud. If we do not have a current photo ID on file, you may be asked to present one during your next interaction with us.

Frequent Caller? Add a Password or PIN

If you regularly contact our Call Center, you can take an extra step to secure your account by setting up a phone password or PIN. This helps verify your identity and protect your account details during phone conversations.

If you have questions about your account or how to update your ID, please contact us or stop by your local branch. We’re happy to help.

Frequently Asked Questions

Why do I need to show ID if I’ve been a member for years?
Even when we recognize our members, we require photo ID to ensure accuracy and consistency. This procedure helps protect all members and prevent unauthorized access.

What types of ID are accepted?
We accept valid, government-issued photo IDs such as a driver’s license, state-issued ID, military ID, or passport. If you’re unsure about a specific form of ID, feel free to call us before your visit.

Is ID required for all transactions?
An ID is typically required for in-branch transactions like withdrawals, deposits, or account updates. Requirements may vary depending on the transaction.

What if I don’t have my ID with me?
If you are unable to provide ID, our staff will work with you to determine what options are available based on the situation.

Does showing ID mean something is wrong with my account?
Not at all. Verifying ID is a normal part of the process and helps ensure your account remains secure.

Why is this procedure the same at every branch?
Using the same process across all locations allows us to offer consistent service, train our staff effectively, and avoid confusion for members.

Can someone else complete a transaction on my behalf?
Only individuals listed on the account are allowed to make transactions, and we must verify ID before processing anything.

How does verifying ID help protect me?
ID checks help prevent fraud, avoid errors in transactions, and protect your account from unauthorized access.